So I was given a PAC code from Sky Mobile, this covered 4 numbers, say A, B, C and D.
On Friday 13th all 4 numbers were ported over from Sky to O2 by 6pm, I have tested all o2 sims and we look to be fully on o2, calling messaging etc is showing us on o2.
On Friday 2 numbers out of the 4 disappeared from the Sky Mobile account, numbers A and B for example.
It is now Monday and numbers C and D are still showing as active on Sky, even though they have been moved to o2.
I spoke to o2 and they say the numbers have gone across, Sky are saying the PAC is showing these as still pending and I need to contact o2. I am being bounced back and forth !
I am also getting charges accruing and my bill will be generated in 9 days with Sky, I am not sure what to do here !
Any advice would be appreciated
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
OFCOM won't help you, sorry.
You need to keep reporting it to O2 and Sky as it may be Sky that haven't updated the porting files at their end.
Nothing to do with OfCom they do not investigate Consumer Complaints, and the CIDAR Service wont do anything until you have exhausted the compliants process at o2 and Sky.
If your services are now all on o2 from Sky, then the issue lies with Sky and they need to fix it, and o2 are correct you need to speak to them.
It does sound like Sky have royally ***** up, but no surprise to be honest...