Why so hard to find contract end date in My 02 online account?

[Anonymous]

Is the only way to find my 02 contract end date is to telephone 202 or by Live Chat?

I thought that seeing that all my other details are in the My 02 | Browse My 02 area eg DOB, telephone number, bill due; why is the contract end date not there too?

Or is it somewhere in the My 02 area and I just cant see it?

[Cleoriff · Accepted solution]

@AnonymousIt is in My O2 under view Tariff and Allowances. Contract end/renewal date shown there http://www.o2.co.uk/myo2

[Cleoriff]

[MI5]

Direct link to the tariff details page here https://mymobile.o2.co.uk/paymonthly/myallowance/allowance?disambiguation_id=121d4ec5-3baa-49c7-91a4...
Just log in if you are asked to.

[Anonymous]

@Cleoriff

It is in My O2 under view Tariff and Allowances. Contract end/renewal date shown there

Thanks for that info and the screencapture.:smileyhappy:

Seems I was too focused on finding the info in the My 02 tab dropdown list and didnt look for (or notice) the next set of tabs below it.

Must say, it was this 02 Community end of contract post  that got me thinking then searching for mine.

@MI5 
Direct link to the tariff details page here
Thanks for the direct link once I'm logged in

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So it's

My 02 | View my bill | Allowance & Recent Charges | Tariff and allowances | View tariff and allowances button

Do you know if plans to place this contract info on the 02 App or is it there and I havent noticed?

[Cleoriff]

@Anonymous. It's already in the app. If you log in ....look at Allowances from the tab at top of page. Scroll down to Tariff then if you hit the > key at the side it will show length of contract and renewal date 

[Anonymous]

Thanks @Cleoriff

Followed your instructions and found it!

To think it was there under my nose all this time or is it new addition? Was it always there and I just didnt notice?

02 App | Allowances | Tariff