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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 330282 Views
  • 2 replies
  • 2 kudos

O2 Customer Service incompetence

I have been unable to upgrade any of my o2 account numbers. This all stems from a customer service agent making a mistake a year ago. I had changed my bank account and phoned CS to change our details for the account...the CS agent missed one, my daug...

Terrible time of return mobile.

Almost month ago I returned unwanted upgrade phone. However it's still listed in the system. O2 says they still waiting for information from the warehouse team as confirm delivery. My question is how long does it take to for the information to transf...

CM1985 by • Level 1: Joiner
  • 66 Views
  • 4 replies
  • 0 kudos

Another question - Preorder iPhone 17 Pro Max

When I ordered the iPhone 17 Pro Max, it said upto 3 weeks delivery - this was last Friday. Today the order status changed to upto 2 weeks. My question is, is the updated 2 weeks from the point of order. Or is it from the point of update? Thanks in a...

CorGre by • Level 4: Observant
  • 1603 Views
  • 6 replies
  • 0 kudos

Resolved! Charge to mobile not working

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on ...

Nnvark97- by • Level 1: Joiner
  • 5999 Views
  • 25 replies
  • 0 kudos

Resolved! Help required. O2 Switch up Mess!

Can someone help!I recently completed an O2 switch up, returned my old device and then received the notification that the device was returned successfully to O2, however my bill still shows this old device on my account and I am still being charged f...

j1234 by • Level 1: Joiner
  • 3483 Views
  • 24 replies
  • 0 kudos

GB

What’s my GB monthly allowance ?

Bas972m by • Level 1: Joiner
  • 33 Views
  • 1 replies
  • 0 kudos

Resolved! Switch Up - Wrong Phone

Received my iPhone all well and good, yesterday I received the Switch Up pack that said I need to return an iPhone 16 Pro Max 256GB. The problem is I've never had a 256GB variant, I have the 1TB version, called O2 who confirmed that matches their rec...

garetc by • Level 9: Fired up
  • 633 Views
  • 21 replies
  • 0 kudos

phone order

ordered phone yesterday said i would be allowed phone, wait 24hrs for credit check still waiting

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