on 03-05-2013 16:19 - last edited on 07-05-2013 09:02 by Toby
Topic.
I'm on a £32 a month contract with 600 minutes a month and unlimited texts, and every month I only ever use about 2 hours worth of calls (120 minutes) and only a few texts, so why is my bill nearly double the £32?!
I suspect part of the reason is because I use premium rate directory services such as 118118, but I always text STOP after they've sent me the numbers I need, is it possible I'm still getting charged at a premium for this service?!
I don't really want to switch providers, as I am happy with O2 because they're the only provider with UK call centres.
03-05-2013 16:21 - edited 03-05-2013 16:21
03-05-2013 16:21 - edited 03-05-2013 16:21
I thought you asked this here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/I-ve-been-with-O2-pay-monthly-about-5-years-do-I...
on 03-05-2013 16:24
Yeah but last month my bill was only about £52, which is still a bit on the expensive side but not as expensive as this month!
on 03-05-2013 16:27
on 03-05-2013 16:27
So in my o2 seletct the bill and then use the option to see the breakdown (not sure correct route as I am a business customer) then you should see exactly what you are being charged for.
Did you swap to 118402 rather than 118118?
on 03-05-2013 16:32
There are 2 things wrong with the 118402 service, it's charged at a quid a minute, and is not UK based.
on 03-05-2013 16:34
on 03-05-2013 16:34
118118 is £2 a minuite
Please look at your bill and see what the extra charges are for then post back and people can make suggestions.
Did you look at the 195 option as you stat you have a disability? which was in the links on moneysupermarket I posted in the other thread?
on 03-05-2013 17:00
on 03-05-2013 17:00
Get a phone book mate and stop lining the pockets of these sharks.
on 03-05-2013 19:03
on 03-05-2013 19:26
on 03-05-2013 19:26
on 03-05-2013 19:29