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Why is BB Text & Web tariff or bolt on no longer available?

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Anonymous
Not applicable

on ‎26-07-2014 08:28

on ‎26-07-2014 08:28

My partner recently changed his tariff from BB text & web to the big bundle because of a change of phone. But since then, his phone broke and had switch back to using a blackberry only to find out after topping up that he couldn't change his tariff back or add a bolt on for his BB services.
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MI5
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on ‎26-07-2014 13:04

on ‎26-07-2014 13:04

Call CS on 4445 or try live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎26-07-2014 13:07

on ‎26-07-2014 13:07

http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎26-07-2014 13:11

on ‎26-07-2014 13:11

We've gone full circle to my first post. slight_smile
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MI5
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on ‎26-07-2014 15:11

on ‎26-07-2014 15:11

At least the op now has a full set of facts to make an informed decision wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎26-07-2014 15:23

on ‎26-07-2014 15:23

Hopefully sorted by now:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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