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Why can't I chat to someone online about my upgrade?

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Anonymous
Not applicable

on ‎02-11-2016 09:19

on ‎02-11-2016 09:19

Hi

 

I've been trying to find out what options I have to upgrade and was hoping to speak to someone online but all I get when I go in is a message saying "waiting to see if an agent is available?"  Anyone know what the issue is?  I'm a busy man so don't have the time to speak to someone on the phone for half hour about it.

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Cleoriff
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on ‎02-11-2016 10:56

on ‎02-11-2016 10:56

It's an automated service so I would presume you probably didnt have funds to cover this month @Anonymous

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Anonymous
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on ‎02-11-2016 11:07

on ‎02-11-2016 11:07

I made sure i did and even if i jadnt it says on my atatement that they tried but not this month
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MI5
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on ‎02-11-2016 11:14

on ‎02-11-2016 11:14

Only O2 CS or your bank can help you with the "why" I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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