Solved: Why can't I chat to someone online about my upgrad... - Page 2

Anonymous · ‎02-11-2016

Hi

I've been trying to find out what options I have to upgrade and was hoping to speak to someone online but all I get when I go in is a message saying "waiting to see if an agent is available?" Anyone know what the issue is? I'm a busy man so don't have the time to speak to someone on the phone for half hour about it.

Chattymuch · ‎02-11-2016

The building I am in which covers recontracting and customer services and some pay an go is all up an running. Probably incredibly busy though.

Its been a little while since I've been on here

Stopped doing webchat now, back to the phones, although I'm helping train new advisors at the moment so only taking calls every now an again

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica"

Cleoriff · ‎02-11-2016

We hoped it would be back up today @Chattymuch. I can't see where the backlog would come from though...as those trying would have given up by now...

Though I do expect they will be busy nonetheless....

Veritas Numquam Perit

Toby · ‎02-11-2016

Hi guys,

Quick update. The issues we have reported have been fixed and we're now working through the queues as quickly as we can

Thanks again to @Chattymuch for updating too :).

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Cleoriff · ‎02-11-2016

@Toby wrote:
Hi guys,
Quick update. The issues we have reported have been fixed and we're now working through the queues as quickly as we can
Thanks again to @Chattymuch for updating too :).

Thanks for the update @Toby...

Veritas Numquam Perit

MI5 · ‎02-11-2016

Lets hope people can get through now then......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-11-2016

I still cant get through ans need to pay my bill as ive been cut off need my phone for safety as its just me and my 7 month old

MI5 · ‎02-11-2016

We have been told the issue has been fixed now so they are just clearing the back log.
Keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-11-2016

Hi @Anonymous You will have to keep trying I'm afraid...as you have been cut off only CS can take payment as I understand it. You would be better setting up a direct debit in the future

Veritas Numquam Perit

Anonymous · ‎02-11-2016

I have dd but they didnt take payment or attempt it so i thought it was paid untill i woke up to this this morning

MI5 · ‎02-11-2016

Have you checked why with your bank?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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