Why can't I chat to someone online about my upgrade?

[Anonymous]

Hi

I've been trying to find out what options I have to upgrade and was hoping to speak to someone online but all I get when I go in is a message saying "waiting to see if an agent is available?"  Anyone know what the issue is?  I'm a busy man so don't have the time to speak to someone on the phone for half hour about it.

[Cleoriff]

It's an automated service so I would presume you probably didnt have funds to cover this month @Anonymous

[Anonymous]

I made sure i did and even if i jadnt it says on my atatement that they tried but not this month

[MI5]

Only O2 CS or your bank can help you with the "why" I'm afraid.