Solved: Re: Why am i getting Recent additional charges whe...

Anonymous · ‎27-05-2013

I took out a £37 contract but was charges £38.24 for my first month. Now its been paid, it says 'recent additional charges to your bill' £0.17. I have unlimited texts, unlimited calls and 1gb of data and just under half of that data has been used......... Why am I getting charged extra?

MI5 · ‎27-05-2013

There is a full breakdown of your charges in "my o2"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-05-2013

There is a full breakdown of your charges in "my o2"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-05-2013

The recent charges are without vat. With vat I'm guessing that charge is a mms message. Which isn't included in your monthly tariff

jonsie · ‎28-05-2013

Also check you haven't dialed any 0870 or 0845 numbers.

http://www.o2.co.uk/support/generalhelp/howdoi/specialnumbers

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎28-05-2013

But it says I haven't sent any mms and I know I haven't, the 17p is under messages.

Anonymous · ‎28-05-2013

Is it a cross network message or a Facebook status message you sent

MI5 · ‎28-05-2013

Could be because you went over your pro rata allowance in your first month.?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-05-2013

Or could it be an international text?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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