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Level 1: Joiner
Posts: 1
Registered: ‎11-03-2019
Accepted Solution

Why am I being charged extras

Hi,

Secondo month in a row I have seen in my bill a charge for £3.75 for a premium message? I send nothing but text messages because I normally use WhatsApp. How do I get this sorted? Cheer's.
Level 62: Glorious
Posts: 11,687
Registered: ‎31-03-2010

Re: Why am I being charged extras

Level 38: Lively
Posts: 3,116
Registered: ‎26-03-2014

Re: Why am I being charged extras

It sounds as though you have (unwittingly or no) subscribed to a premium service.
Check your bill but some useful links below:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://www.o2.co.uk/charge-to-mobile
https://payforitsucks.co.uk/o2-payforit-faq/
https://payforitsucks.co.uk/phone-paid-services-authority-consultation-on-subscription-services/
There is also a petition on the forum asking o2 to review how people can sign up to these services - well worth sticking your name on it:
https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...
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Posts: 64,177
Topics: 653
Registered: ‎14-01-2013

Re: Why am I being charged extras

@Geoff1 

Also give customer services a call and ask them to place the following 2 bars on your account

https://www.o2.co.uk/contactus

 

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

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