Why am I being charged extras

[Geoff1]

Hi,

Secondo month in a row I have seen in my bill a charge for £3.75 for a premium message? I send nothing but text messages because I normally use WhatsApp. How do I get this sorted? Cheer's.

[Bambino]

@Geoff1 Please see this: https://payforitsucks.co.uk/
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

[gmarkj · Accepted solution]

It sounds as though you have (unwittingly or no) subscribed to a premium service.
Check your bill but some useful links below:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://www.o2.co.uk/charge-to-mobile
https://payforitsucks.co.uk/o2-payforit-faq/
https://payforitsucks.co.uk/phone-paid-services-authority-consultation-on-subscription-services/
There is also a petition on the forum asking o2 to review how people can sign up to these services - well worth sticking your name on it:
https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

[Cleoriff]

@Geoff1 

Also give customer services a call and ask them to place the following 2 bars on your account

https://www.o2.co.uk/contactus

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc.)