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Why am I being charged extras

Geoff1
Level 1: Joiner
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Hi,

Secondo month in a row I have seen in my bill a charge for £3.75 for a premium message? I send nothing but text messages because I normally use WhatsApp. How do I get this sorted? Cheer's.
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gmarkj
Level 57: Major
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It sounds as though you have (unwittingly or no) subscribed to a premium service.
Check your bill but some useful links below:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://www.o2.co.uk/charge-to-mobile
https://payforitsucks.co.uk/o2-payforit-faq/
https://payforitsucks.co.uk/phone-paid-services-authority-consultation-on-subscription-services/
There is also a petition on the forum asking o2 to review how people can sign up to these services - well worth sticking your name on it:
https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
Level 74: Whizz kid
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Registered:

gmarkj
Level 57: Major
  • 8285 Posts
  • 89 Topics
  • 587 Solutions
Registered:
It sounds as though you have (unwittingly or no) subscribed to a premium service.
Check your bill but some useful links below:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://www.o2.co.uk/charge-to-mobile
https://payforitsucks.co.uk/o2-payforit-faq/
https://payforitsucks.co.uk/phone-paid-services-authority-consultation-on-subscription-services/
There is also a petition on the forum asking o2 to review how people can sign up to these services - well worth sticking your name on it:
https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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Cleoriff
Level 94: Supreme
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@Geoff1 

Also give customer services a call and ask them to place the following 2 bars on your account

https://www.o2.co.uk/contactus

 

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

*The Game Is On*

Girl in a jacket
Message 4 of 4
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