When am I going to receive my Pixel 9 Pro XL?

[Penny93]

I upgraded last thursday using switch up & the order still says processing and I have not received a dispatch email, despite the expected delivery date being tomorrow(22nd). However, on the actual order it says they have already sent the item, but alas, still no email. What should I expect?

 

[James871]

Rang local store again and been told only Obsidians in stock but can't be booked out. No idea when they'll have any other colour ways and told me to realistically wait a month! Complained again to O2 customer service and was offered a measly £10 compensation!

[James871]

Spoke to a manager who offered me a measly £40 compensation but couldn't provide any further details on when I'll receive my device.

Been with O2 for over a decade and they've lost my custom now over this shambles. Zero communication unless I ring/nag and no closer to receiving order. Time to move network!

[BarryBiscuitBoy]

Good luck tomorrow, everyone. Hopefully some positive news - fingers crossed! If you do get your device, shout up, it’d be nice to see things are progressing. 

[BarryBiscuitBoy]

Looks like they’re rolling out some form of update within MyO2. Whether this is to do with the issue(s) we’re all facing, I don’t know. However, the estimated delivery date has now been removed and is just showing as processing. 

“We're updating our systems right now, so you can't make any changes at the moment. Please try again later.”

The plot thickens…

[Confused0511]

Are you sure you don’t work for O2?

[BarryBiscuitBoy]

😂😂😂 - 100% don’t.

I can guarantee though that if I did, I’d be reading off my script and telling you there’s no update and that there’s nothing we can do. Might advise you to go into the store, might also just offer you £20 and a packet of Skips* as compensation.

*Other crisp brands are available. I also do not work for Skips or any affiliated brands / companies.

[pgn]

O2's systems usually update overnight, every night, @BarryBiscuitBoy - try accessing your account again this morning.

Good luck!

[James871]

You're optimistic, this is O2 we are talking about!

App/site back up with order back on "Processing" with delivery date of 22nd 😂 

[Cleoriff]

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@BarryBiscuitBoy wrote:

😂😂😂 - 100% don’t.

I can guarantee though that if I did, I’d be reading off my script and telling you there’s no update and that there’s nothing we can do. Might advise you to go into the store, might also just offer you £20 and a packet of Skips* as compensation.

*Other crisp brands are available. I also do not work for Skips or any affiliated brands / companies.

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Lol 😂😂

[Ronan662]

Just off the phone with them as I also pre ordered the phone. Only to be told it'll be out for delivery on the 4th of September when I'm on holidays.