cancel
Showing results for 
Search instead for 
Did you mean: 

What happens after a failed Direct debit?

Macc2020
Level 1: Joiner
  • 11 Posts
  • 7 Topics
  • 0 Solutions
Registered:

A friend has got her Direct debit coming out tomorrow and she has said it would fail due to her getting paid late.

 

so what will happen after a failed DD?

 

how long will it take o2 to block her number? and when she gets paid can she pay online or will she have to call o2 to pay it?

 

she is worried that they will cut her off within hours.

Message 1 of 2
549 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 120607 Posts
  • 605 Topics
  • 18121 Solutions
Registered:

@Macc2020 

You will get a reminder after 3 or 4 days to pay.

All ways to then pay here Guide: How to Pay Your Bill (Contract) 

You won't be cut off immediately but it is wise to call payment management to let them know.

Their number here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
546 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 120607 Posts
  • 605 Topics
  • 18121 Solutions
Registered:

@Macc2020 

You will get a reminder after 3 or 4 days to pay.

All ways to then pay here Guide: How to Pay Your Bill (Contract) 

You won't be cut off immediately but it is wise to call payment management to let them know.

Their number here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
547 Views