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Sim can't won't activate

AngieGee
Level 1: Joiner
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I am absoultley fuming right now! I can't activate my sons sim as it doens't work in his phone.  o2 keep saying they will send a text but the phone can't receive them!

 

This happened in his old phone, suddenly stopped working, new sim sent, didn't work.  I assumed the phone was broken, I have saved up to upgrade his phone (5 month sof o2 bills being paid even though he couldn't use it) asked for a new sim, and it still isn;'t working.

 

Can't talk to anyone on the phone, no live chat and emails not being answered.

 

Can anyone please help me before I scream?!

 

Thanks

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MI5
Level 94: Supreme
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@O2Emma 

Can you help @AngieGee please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Emma
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Hi @AngieGee lets see if we can get it sorted I will private message you Thanks @MI5
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