Weird bill this month!

on 06-02-2016 16:23
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-02-2016 16:23
So as chat doesn't seem to be active... I'll try here..
Our monthly bill is usually £11 odd (just tarriff) - minutes are always charged at £0.00 as we don't go over our tarriff. For some reason this month, we have £37 worth of charges for minutes
I've gone through the bill, nothing odd as it's all numbers and times we usually call but for some reason they're now chargeable instead of free...
We haven't changed tariff, our tariff is still active. What's going on???
Any help appreciated

on 06-02-2016 16:25
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-02-2016 16:25
Here are our tariff details, been in place for 10 months now...
Tariff
O2 Simplicity 500 12M 500MB 4G
- 153122 Posts
- 652 Topics
- 29221 Solutions
on 06-02-2016 16:28
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-02-2016 16:28
You can also call 202 to go through your bill with you and it's more reliable than live chat.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-02-2016 16:30
Thanks for the reply
All calls are either 07 mobile numbers or 01 landline numbers. Checked our previous month bill and these are all numbers and similar time of day we have called in the past
Basically every call now has a charge by it, seems it's not applied our 500 minute allowance or something?
- 153122 Posts
- 652 Topics
- 29221 Solutions
on 06-02-2016 16:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-02-2016 16:33
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 97205 Posts
- 614 Topics
- 7208 Solutions
on 06-02-2016 16:44
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-02-2016 16:44
Ask customer service to put the bill into dispute and they will investigate. Something is very odd. You haven't gone over type allowance, called 0845/0870 numbers or called Premium numbers?
- 25 Posts
- 2 Topics
- 1 Solutions
on 06-02-2016 16:50
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-02-2016 16:50
Have you been charged for all calls from particular time?
if so, check how many under a minute calls you have as this are rounded to full minute.
- 153122 Posts
- 652 Topics
- 29221 Solutions
on 06-02-2016 16:54
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-02-2016 16:54
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 97205 Posts
- 614 Topics
- 7208 Solutions
on 06-02-2016 16:57
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-02-2016 16:57
- 153122 Posts
- 652 Topics
- 29221 Solutions
on 06-02-2016 17:01
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-02-2016 17:01
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

