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Weird bill this month!

Anonymous
Not applicable

So as chat doesn't seem to be active... I'll try here..

Our monthly bill is usually £11 odd (just tarriff) - minutes are always charged at £0.00 as we don't go over our tarriff. For some reason this month, we have £37 worth of charges for minutes

I've gone through the bill, nothing odd as it's all numbers and times we usually call but for some reason they're now chargeable instead of free...

We haven't changed tariff, our tariff is still active. What's going on???

Any help appreciated

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Curr946
Level 26: Upbeat
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@MI5 wrote:

Right or wrong about your point of per min billing, it still doesn't explain this issue (unless the allowance was used, which has not been stated).
I can't see the relevance of you keeping on repeating it?


maybe op made 500 failed calls prior to the 65 mins talking grin

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Message 21 of 41
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Anonymous
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@Getafix must work for o2 then if he keeps insisting on being right & enforcing his opinion
Message 22 of 41
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Getafix
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@Anonymous No, I don't work for O2.

 

@adamtemp64 Nice to know that you don't really believe those on the Chat

 

@MI5 Op has not really mentioned whether all calls this months or from particular time the calls have been charged. And I am just responding to others post that are directly in respond to my post. 

Message 23 of 41
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viridis
Level 56: Guvnor
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Put up wrong one..

Yes both live chat and yourself are wrong.

 _20160208_082508.JPG

Message 24 of 41
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Anonymous
Not applicable

@viridis wrote:

Put up wrong one..

Yes both live chat and yourself are wrong.

 _20160208_082508.JPG


I knew I was right 

Message 25 of 41
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Cleoriff
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Well...we can always rely on @viridis to provide a screenshot. There is a lot of truth in the saying 'Every picture tells a story'....:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 26 of 41
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Curr946
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@Cleoriff wrote:

Well...we can always rely on @viridis to provide a screenshot. There is a lot of truth in the saying 'Every picture tells a story'....:smileywink:


LOL

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gindygoo
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Blimey....
Message 28 of 41
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MI5
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Splendid slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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@MI5 wrote:
Splendid slight_smile

In a 'splendid' mood today @MI5...

Veritas Numquam Perit

Girl in a jacket
Message 30 of 41
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