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Warning Hidden Charges

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Anonymous
Not applicable

on ‎04-06-2014 12:16

on ‎04-06-2014 12:16

I have just been checking my Direct Debits [who does check them?] and found that i pay O2 twice - my line charges which are highlighted and in bold on my bill plus an additional £25.00 for the purchase of the phone ... thats £600.00 over 2 years ... the £25.00 is shown but in small print below the other charges .... can anyone give me a good reason why it is not given as much prominence as the rest of the bill?

I feel conned

 

 

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MI5
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on ‎04-06-2014 12:20

on ‎04-06-2014 12:20

Refresh is billed airtime + Phone plan - It's all clearly explained in the T&C's.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎04-06-2014 12:20

on ‎04-06-2014 12:20

Refresh is billed airtime + Phone plan - It's all clearly explained in the T&C's.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-06-2014 12:22

on ‎04-06-2014 12:22

No con at all. Refresh is taken by two direct debits. One for the phone plan and one for the airtime. Surely you read what you signed up for?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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on ‎04-06-2014 12:22

on ‎04-06-2014 12:22

See FAQ's here http://www.o2.co.uk/refresh/frequent-questions
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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