This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Warning Hidden Charges

Go to solution
Anonymous
Not applicable

on ‎04-06-2014 12:16

on ‎04-06-2014 12:16

I have just been checking my Direct Debits [who does check them?] and found that i pay O2 twice - my line charges which are highlighted and in bold on my bill plus an additional £25.00 for the purchase of the phone ... thats £600.00 over 2 years ... the £25.00 is shown but in small print below the other charges .... can anyone give me a good reason why it is not given as much prominence as the rest of the bill?

I feel conned

 

 

Message 1 of 4
1,513 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 144881 Posts
  • 634 Topics
  • 27775 Solutions
Registered:

on ‎04-06-2014 12:20

on ‎04-06-2014 12:20

Refresh is billed airtime + Phone plan - It's all clearly explained in the T&C's.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
1,506 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 144881 Posts
  • 634 Topics
  • 27775 Solutions
Registered:

on ‎04-06-2014 12:20

on ‎04-06-2014 12:20

Refresh is billed airtime + Phone plan - It's all clearly explained in the T&C's.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
1,507 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

on ‎04-06-2014 12:22

on ‎04-06-2014 12:22

No con at all. Refresh is taken by two direct debits. One for the phone plan and one for the airtime. Surely you read what you signed up for?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 4
1,502 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to jonsie
  • 144881 Posts
  • 634 Topics
  • 27775 Solutions
Registered:

on ‎04-06-2014 12:22

on ‎04-06-2014 12:22

See FAQ's here http://www.o2.co.uk/refresh/frequent-questions
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
1,500 Views
0 Kudos
Top Kudoed Authors
View All
Top