on 01-05-2023 18:10
I've tried to to agents and ringing to try and get a simple answer...
I'm going to Spain for a week tomorrow and want to know if i can still use my data without there being hidden charges & also if there anything i need to do on my phone before hand?
I'm currently on pay monthly plan
150gb data
Unlimited texts + calls
Solved! Go to Solution.
01-05-2023 18:18 - edited 01-05-2023 18:19
01-05-2023 18:18 - edited 01-05-2023 18:19
Yes, you can use your contract O2 phone in Spain without any change, as you would at home, just make sure sure you have the Roaming Data switch in settings on the phone enabled, @lloydymartin - info here: Guide: Roaming MegaGuide
If you have an iPhone, you may need to check how your APN is set, especially if O2 have not enabled iData on it on the O2 side.
We have these two guides for iphone and Android phones
https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210#U544210
https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202
They cover both contract and PAYG
If you have trouble latching onto a network when you land, after switching off airplane mode or rebooting, then you may need to step down to 4G or 3G from 5G (if your phone is 5G capable and it is enabled on O2 side) and manually search for a local network. Note also the airport can be busy, so you may not get a good signal until you are away from the main terminals.
Enjoy the holiday!
01-05-2023 18:18 - edited 01-05-2023 18:19
01-05-2023 18:18 - edited 01-05-2023 18:19
Yes, you can use your contract O2 phone in Spain without any change, as you would at home, just make sure sure you have the Roaming Data switch in settings on the phone enabled, @lloydymartin - info here: Guide: Roaming MegaGuide
If you have an iPhone, you may need to check how your APN is set, especially if O2 have not enabled iData on it on the O2 side.
We have these two guides for iphone and Android phones
https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210#U544210
https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202
They cover both contract and PAYG
If you have trouble latching onto a network when you land, after switching off airplane mode or rebooting, then you may need to step down to 4G or 3G from 5G (if your phone is 5G capable and it is enabled on O2 side) and manually search for a local network. Note also the airport can be busy, so you may not get a good signal until you are away from the main terminals.
Enjoy the holiday!
on 01-05-2023 20:14
You are limited to 25gb of data per billing period before extra charges for data use.
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe