Volt for 2x O2 accounts in the same household as VM

[Earthperson]

Hello

Getting useless info from both O2 & VM on this point. Hoping to get sense and reality here

I am the registered bill payer for both VM bb at our home & an O2 pm account - I have Volt activated on my O2 account

My wife has O2 account at same address as above VM account 

Can my wife get Volt on her O2 account? If so - how?

Thanks all

[Bambino]

@Earthperson I will tag an account advisor who should be able to help.

@O2Lisa or @O2Ryan can you please assist?

[gmarkj · Accepted solution]

She should be able to @Earthperson 

See information in the Volt guide below (in summary, she will need to log in and click on the Volt banner and follow it though).

Volt Megaguide 

[O2Lisa]

Thanks for the tag @Bambino 😊

@Earthperson I'll message you privately and look in to this for you.

[Earthperson]

Think that I've solved the issue

Reading the Volt MegaGuide it looks as if matching of just address between O2 & VM bills (rather than both name & address) what is refered to as "premise matching"became an option today - 12 April 2022. Pure coincidence that I was researching option the same day that it goes live

Wife has applied for Volt benefits via O2 app which says that they should be live within a week - let's hope that they arrive

Spent over an hour with O2 chat today - all I got was confused, conflicting information. One post on this Community and issue resolved!

Kudos to gmarkj for link to Guide - many thanks

[jonsie]

Live chat?

Probably get more sense from your wife 😏