Voicemail

[minty]

Why does my O2 voicemail keep reverting to defaults, answer message and PIN?

I don't use it often but it should be secure and reliable as O2 charge us. 

A quick Google suggests this has been a known issue for years, a security issue, which has been ignored.?

PS. why do companies have communities rather than actual customer service staff ..

[minty]

Thanks. I had found that, but didn't appear an option for this question which appears to have been asked since 2015 ...

[minty]

So they take our money as regular as clockwork, but reset our security on a random basis... i really want an answer from  O2 ...

[jonsie]

You can only get that by calling them

any number

Guide: Coronavirus Community Help and Support 

[MI5]

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@minty wrote:

Thanks. I had found that, but didn't appear an option for this question which appears to have been asked since 2015 ...

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@minty 

There won't be an option for every question,

You'll need to say lost / stolen or fraud to get connected.