Voicemail charges outside Europe

[Anonymous]

Hello everybody. I joined O2 today, and wondered if anybody could tell me if there are charges for:

(A) receiving a voicemail when roaming outside Europe ?

(B) listening to a voicemail when roaming outside Europe ?

Many thanks!

[madasaf1sh · Accepted solution]

@Anonymous 

If you dont have any boltons then, same as every other network, you are charged for the call to you and then been diverted to Voicemail 

Voicemail costs a standard call back to the UK 

Guide: Roaming MegaGuide has all the details

[Anonymous]

Thanks.

I just found a page on the O2 website called Using Voicemail Abroad, and it says:

"There's no charge for receiving a voicemail if you don't listen to it"

Is that information incorrect?

[MI5]

@Anonymous 

You should only be charged if you listen to voicemails.

However......

Why have I been charged twice for voicemail?

Voicemail is generally set up to divert calls when you're on the phone, out of range, or when your handset is switched off. In the UK these diverts are free of charge, but if you don’t answer a call when you're abroad, the foreign network sets up another call to the UK.

This is the additional call. We're working to solve this issue, however if you're concerned about this, we would strongly recommend setting up 'divert all' for calls to voicemail so you’re not charged. To do this while you’re overseas, you can use Voicemail 901.