on 01-11-2019 09:53
I switched plans yesterday and now I am unable to get Visual Voicemail on my phone - I need to speak to O2 to get them to check if they have added the “Bolt On” iData is activated to my new tariff.
But I have been on hold for over an hour and live chat is offline.
Does anyone have any tips on how you get in touch with anyone at customer service please.
Solved! Go to Solution.
01-11-2019 09:58 - edited 01-11-2019 10:01
on 01-11-2019 10:20
Thank you for coming back to me so quickly - I have tried the 'Turning on VM
Dial 1750 and press send' and restarting phone and broadband and airplane mode, but unfortunatley this did not fix the problem.
O2 customer support still not answering their phones and ichat is still offline
on 01-11-2019 10:22
Hi Thank you - have been trying all morning to get through to customer service without any luck - will keep trying thank you for your help
on 01-11-2019 10:26
Someone else has said they are having difficulty getting through to O2 this morning so the system may be down....it's a case of keep trying.
Best of luck...