cancel
Showing results for 
Search instead for 
Did you mean: 

Visual voicemail not working and 02 customer support not answering their phone

Oxford
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I switched plans yesterday and now I am unable to get Visual Voicemail on my phone - I need to speak to O2 to  get them to check if they have added the “Bolt On” iData is activated to my new tariff.

But I have been on hold for over an hour and live chat is offline.

Does anyone have any tips on how you get in touch with anyone at customer service  please.

Message 1 of 7
4,005 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122356 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Oxford 

You are on the wrong data bolt on or the wrong APN. Call customer service and ask for idata bolt on

To contact customer services here Guide: How to find help & contact O2 

Hope that helps and welcome to the forumWelcome

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 7
4,002 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 122356 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Oxford 

You are on the wrong data bolt on or the wrong APN. Call customer service and ask for idata bolt on

To contact customer services here Guide: How to find help & contact O2 

Hope that helps and welcome to the forumWelcome

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
4,003 Views

Oxford
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you for coming back to me so quickly - I have tried the 'Turning on VM
Dial 1750 and press send' and restarting phone and broadband and airplane mode, but unfortunatley this did not fix the problem.

 

O2 customer support still not answering their phones and ichat is still offline

More info
frowning2
Message 3 of 7
3,998 Views

Oxford
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Thank you - have been trying all morning to get through to customer service without any luck - will keep trying thank you for your help

 

Message 4 of 7
3,995 Views

Cleoriff
Level 94: Supreme
  • 122356 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Oxford 

Someone else has said they are having difficulty getting through to O2 this morning so the system may be down....it's a case of keep trying.

Best of luck...

Veritas Numquam Perit

Girl in a jacket
Message 5 of 7
3,989 Views

Oxford
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you

 

Message 6 of 7
3,987 Views

jezza1234
Level 12: Nimble
  • 339 Posts
  • 24 Topics
  • 7 Solutions
Registered:
I normally try CS around 2-30 in the afternoon. They always seem to be quieter then
Message 7 of 7
3,975 Views