Visual voicemail not working and 02 customer support not answering their phone

[Oxford]

I switched plans yesterday and now I am unable to get Visual Voicemail on my phone - I need to speak to O2 to  get them to check if they have added the “Bolt On” iData is activated to my new tariff.

But I have been on hold for over an hour and live chat is offline.

Does anyone have any tips on how you get in touch with anyone at customer service  please.

[Cleoriff · Accepted solution]

Hi @Oxford 

You are on the wrong data bolt on or the wrong APN. Call customer service and ask for idata bolt on

To contact customer services here Guide: How to find help & contact O2 

Hope that helps and welcome to the forum

[Oxford]

Thank you for coming back to me so quickly - I have tried the 'Turning on VM
Dial 1750 and press send' and restarting phone and broadband and airplane mode, but unfortunatley this did not fix the problem.

O2 customer support still not answering their phones and ichat is still offline

More info

[Oxford]

Hi Thank you - have been trying all morning to get through to customer service without any luck - will keep trying thank you for your help

[Cleoriff]

Hi @Oxford 

Someone else has said they are having difficulty getting through to O2 this morning so the system may be down....it's a case of keep trying.

Best of luck...

[Oxford]

Thank you

[jezza1234]

I normally try CS around 2-30 in the afternoon. They always seem to be quieter then