Visual Voicemail since contract upgrade

[FISH0211]

Hi. I upgraded my O2 pay monthly contract yesterday and have since been unabel to access visual voicemail on my iPhone. Any ideas? I can't get through to customer support but suspect I might have been put on a data package that doesnt support Iphone. Thanks, Mark

[MI5]

@FISH0211

For sure, iData will be missing.

Ask customer service to add it Guide: Coronavirus Community Help and Support 

[O2Stacey]

Hi @FISH0211 

I think you're right, it sounds like your tariff needs to be changed to an iPhone data plan. The only way for this to be changed is through customer services. There is no way anyone can change it on the Community Forum as we cannot access accounts. 

Stacey  

[FISH0211]

Thanks MI5 for such a quick repsonse!

How iwll I contact O2 if they are not accepting enquiries? Many thanks, Mark

[MI5]

@FISH0211 

Just try any of the numbers in the link I posted and say anything to get put through.

[FISH0211]

Brilliant - will do. Thanks again.

[MI5]

You're welcome