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Virgin mobile transfer price higher than my contract price

NotoTwoHappy
Level 1: Joiner
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on ‎27-09-2023 11:25

on ‎27-09-2023 11:25

I transferred from virgin mobile. My price was meant to stay the same. The tariff is instead more than £22 per mont instead of £11.73. is this so you can increase prices with inflation uses the tariff price rather than my contracted price?

 

This could be illegal under consumer and Fraud legislation.

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MI5
Level 94: Supreme
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on ‎27-09-2023 12:20

on ‎27-09-2023 12:20

@NotoTwoHappy 

Your account will be adjusted to give a credit to cover the difference.

You may receive a text starting the addition of out of bundle charges, which covers this.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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