Virgin SIM not working

[Eden222]

I was a Virgin media customer until the swap over to O2. Suddenly this evening my iphone is showing the “No SIM” in the corner, I have no idea why. I was never sent a new SIM card when O2 took over, so I still have one with the VM logo, although my service has displayed as O2 for a few months now with no issues. I can’t find anywhere online for help with this, and incredibly stressed I’m going to lose my phone number? 

[H3LLCAT505 · Accepted solution]

If something has happened with the automatic switch they may need to send you a new O2 sim to get it back up and running. Best to contact O2 directly 

https://www.virginmedia.com/help/mobile/your-move-to-o2

[MI5]

@Eden222 

Pop into your local O2 store with photo ID or call customer services.
You can use Skype to call if no other phone.
Guide to using Skype: Guide: A Guide to Skype 
Call 202 from any O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)