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Video Hub Using Data In The Background

Anonymous
Not applicable

I just got a text to notify me that I had already exceeded my monthly download amount. 

 

I checked out my phone and the bandwidth had been used by the software 'Video Hub' in the background. 

 

The phone came installed with this software and I have never used it. 

 

I am guessing I still have to pay though?

Message 1 of 18
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17 REPLIES 17

Anonymous
Not applicable
Right.

I was just thinking maybe the phone was not reading the data usage correctly and O2 could give more detailed info on what time , when and duration it was used etc.
Message 11 of 18
1,292 Views

MI5
Level 94: Supreme
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I think the system just dumps all the data usage for a day together and bills it all at midnight.....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 18
1,288 Views

Anonymous
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That's a shame. Could be a useful tool from 02 to gauge what's being used.

I know most os now have some forms of counters like in iOS 7 for Apple but it would be nice to have another avenue of clarification.

😞
Message 13 of 18
1,286 Views

MI5
Level 94: Supreme
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Registered:
Admittedly, sometimes things can go wrong, but the data counters are 99.9% accurate in all honesty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 18
1,284 Views

Anonymous
Not applicable
Agreed.
Message 15 of 18
1,280 Views

Anonymous
Not applicable

On the data usage graph it says that video hub has used 259mb of background data and 0 of foreground data.  I have now switched off background data.

Message 16 of 18
1,271 Views

Anonymous
Not applicable

I just notice same on my s3... above 300MB in background in last 2 weeks, I never used this app, never watched any video etc. Never happened before, so it must be last update. I have blocked this app.

Message 17 of 18
1,246 Views

Anonymous
Not applicable
Good move !

slight_smile
Message 18 of 18
1,243 Views