Very bad 4G connection.

[AbbieB_95]

I have been experiencing problems with my 4G connection for a few months now. At first I thought it may be down to where I work, but began noticing problems when I am elsewhere also. I was originally using an iPhone 7 when first noticing problems. I’ve recently upgraded to the iPhone XS and continued with these problems. I’ve received a new sim to see if that helped, but nothing. I’ve also followed all the troubleshooting options given from o2 and I am STUCK.

Help please!

[Bambino]

Okay @AbbieB_95. I just thought as you had had problems before that Apple would be the best place to get it sorted. Let us know if any of the suggestions offered help, as it's always good to know, should someone else have the same issue.

[adamtemp64]

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@AbbieB_95 wrote:
@adamtemp64whenever I’m trying to use my data at all, connecting to social media, searching for stuff on safari etc. Some stuff either doesn’t load, loads without images or takes 5-10 mins to load a page. I am on unlimited calls and texts, with 50GB data. I rarely use more than 5GB due to problems accessing the internet

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@AbbieB_95 If it happens everywhere with a new sim and a new phone there is definitely something else wrong either suggesting an account based issue 

[jonsie]

Perhaps Abbie will come back and update us.....?

[Kennosuke08]

I've also had ****** connection for months now! I phoned up O2 and they told me a mast is down between where I live and work which is miles and they still haven't fixed it! Been nearly 2 months since the call and about 4 months of **** connection!! Just sort it out O2 and stop being useless ! I'm paying for this service and it's going to waste!