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Very bad 4G connection.

AbbieB_95
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I have been experiencing problems with my 4G connection for a few months now. At first I thought it may be down to where I work, but began noticing problems when I am elsewhere also. I was originally using an iPhone 7 when first noticing problems. I’ve recently upgraded to the iPhone XS and continued with these problems. I’ve received a new sim to see if that helped, but nothing. I’ve also followed all the troubleshooting options given from o2 and I am STUCK.

Help please!
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adamtemp64
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Where are you seeing these issues etc what tariff and Data Bolt on do you have 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Bambino
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@AbbieB_95 You can speak to customer service and also report any network problems by downloading the My Network app: https://www.o2.co.uk/apps/my-network

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Cleoriff
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@AbbieB_95

 

Have you checked through this community guide?

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

 

Hope it's sorted soon and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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b4u2
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https://www.o2.co.uk/coveragechecker
check network coverage
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AbbieB_95
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@adamtemp64 whenever I’m trying to use my data at all, connecting to social media, searching for stuff on safari etc. Some stuff either doesn’t load, loads without images or takes 5-10 mins to load a page. I am on unlimited calls and texts, with 50GB data. I rarely use more than 5GB due to problems accessing the internet
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Bambino
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@AbbieB_95 It might be worth making an appontment at an Apple store if your issue occurs wherever you go.

I DO NOT WORK FOR O2



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AbbieB_95
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@Bambino I’ve had this issue with a previous phone, I’ve only just upgraded my phone so I don’t think the phone would be an issue?
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jonsie
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As indicated by @adamtemp64, it sounds like you have the wrong data bolt on. Call 202 to have it checked. Change your APN to mobile.o2.co.uk to see if that improves the data connection.

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MI5
Level 94: Supreme
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Hi @AbbieB_95 

Check the postcodes where you are having issues here https://status.o2.co.uk/ to see if there is a 4g signal available or if there are any issues.

Also try switching to 3g to see if your speeds improve.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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