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Number porting issues

35rick86
Level 1: Joiner
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Having issues with porting my number over it’s been 5 days now and I still can’t receive calls or texts! No customer service available keep getting cut off! How do I cancel I’m within my 14 day cooling off period so annoyed right now!

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madasaf1sh
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@35rick86 

 

You will need to speak to customer services, when asked why calling then stay silent for 15 seconds and then it will take you into the menu system. 

 

It sounds like your old network has messed up the port and the forward they have to put on their network. 


Customer Services will advise how to proceed as you will have to port out the number to a new network or back to the old network.

 

Let me also tag @O2Simon and @O2Emma and see if they can help as well

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jonsie
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I wouldn't assume it's the other network at fault

O2 are having plenty of porting issues at the moment

(not to mention the other creaking O2 systems!)

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35rick86
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Hi thanks for the fast response, I can’t seem to get hold of either network provider very frustrating. 

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madasaf1sh
Level 61: Brainiac
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the other network has to put a forwarder on their HLR otherwise it wont forward the calls into o2, hence saying it sounds like the other network hasn't done so... 


And its not just o2 having problems with porting, i have seen it with BT, and VM to name 2 ... 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 5 of 9
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jonsie
Level 94: Supreme
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@O2Lisais your best option in the morning

Or you can try the social media links below

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O2Emma
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Hi @madasaf1sh I will look into this thanks 😀

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Message 7 of 9
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O2Emma
O2 Support
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Hi @35rick86 I will need to send you a private message to look into this .

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O2Lisa
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Morning @jonsie 

Thanks for the tag, it looks like Emma has picked this up now so I'll leave her to it😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
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