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VAT bill

Elvis2022
Level 1: Joiner
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on ‎11-08-2025 10:31

on ‎11-08-2025 10:31

I have requested VAT bills from the time when 02 stopped including it in the invoice. I have made several phone calls and have been informed that these bills will be available on my account however they are not. Anyone else had same problem?

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MI5
Level 94: Supreme
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on ‎11-08-2025 11:03

on ‎11-08-2025 11:03

@Elvis2022 

It's a common complaint.

Persevere with customer services or try on social media.

Facebook (https://o2uk.co/O2CFB) or Twitter (X) (https://o2uk.co/O2CTW)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Elvis2022
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on ‎11-08-2025 16:57

on ‎11-08-2025 16:57

Thanks for your help. I've emailed complaints dept and received an acknowledgement straight away. They said they would have a solution within the next 28 days. Fingers crossed this happens.

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