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Using my top up for rolling plan

Hayls5
Level 1: Joiner
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Hi, I topped up my balance today thinking my rolling plan would automatically come out of this, but it hasn't? 

Can you possibly help me with this, please?

Many thanks.

Hayley.

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MI5
Level 94: Supreme
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Registered:

@Hayls5 

Rolling plans can only be paid from the card you used when registering and are taken automatically.. 

Top up will be a credit on your account for out of allowance charges, Unfortunately, no refunds.

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152089 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

@Hayls5 

Rolling plans can only be paid from the card you used when registering and are taken automatically.. 

Top up will be a credit on your account for out of allowance charges, Unfortunately, no refunds.

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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