Using my phone in mexico.

[Adam1968uk]

Hi all,

I'd just like to clarify something.

I have travel inclusive as an 'extra' not a 'bolt on'. I'm going to Mexico in June. Am I correct in thinking I'll be able to use my phone as normal whilst out there, data wise, with no extra charges as long as I don't use anymore than 25gb? 

Just to put my mind at rest as I don't want a massive bill on my return.

Thanks in advance

[Enlli]

Mexico is included in Travel Inclusive so your assumptions are correct 

[MI5 · Accepted solution]

@Adam1968uk 

You’ll get a daily allowance of Unlimited minutes, texts and data when you roam in our O2 Travel Inclusive Zone. There’s no cap on data, but we’ll manage traffic and may need to slow down speeds depending on usage, and all allowances are subject to our Fair Usage policy. Calls and texts to premium rate numbers and other special numbers are not included.             

In reality, data speed is capped at 0.5mbps, so pretty slow and useless for anything other than basic email.

If you use free wifi hotspots, connect through a vpn to ensure security.

[CW73]

Hi guys. I’m currently in Mexico and although my phone can se the telcal signal it won’t connect. Does anyone know if o2 should still roam on this network or maybe I’m doing something wrong?? I have data roaming on and it’s included in my tarried?  Many thanks

[MI5]

@CW73 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

[CW73]

Thanks MI5. I’ve tried all your suggestions except contacting o2 to see if they’ve blocked roaming. Time difference says I’ll have to try them in the morning. Cheers anyway.