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Using iPhone 7 in Turkey?

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iPhone
Level 1: Joiner
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‎15-07-2018 23:52

‎15-07-2018 23:52

Hi,

Looking for some help please? My Daughter has an iPhone 7 & is in Antalya in Turkey. She has O2 Travel Bolt On but can’t get any data. She can call and text but isn’t getting data.
She has tried rebooting her phone, changing her APN to mobile.o2.co.uk & has also tried changing her carrier settings and switching off Automatic but no carriers appear.
Has anyone else been to Turkey and had these issues or does anyone have any other solutions we could try? Thanks
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MI5
Level 94: Supreme
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‎16-07-2018 05:45

‎16-07-2018 05:45

She’s tried all the usual stuff to fix the issue and I assume data roaming option is enabled in settings so I’d advise a free call to customer service to check for any roaming bars on the account.
http://www.o2.co.uk/contactus Some additional advice on Roaming in Turkey here too https://community.o2.co.uk/t5/How-to-Guides/Roaming-in-Turkey-and-Cyprus-On-PAYG/bc-p/1105917
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151024 Posts
  • 646 Topics
  • 28767 Solutions
Registered:

‎16-07-2018 05:45

‎16-07-2018 05:45

She’s tried all the usual stuff to fix the issue and I assume data roaming option is enabled in settings so I’d advise a free call to customer service to check for any roaming bars on the account.
http://www.o2.co.uk/contactus Some additional advice on Roaming in Turkey here too https://community.o2.co.uk/t5/How-to-Guides/Roaming-in-Turkey-and-Cyprus-On-PAYG/bc-p/1105917
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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‎16-07-2018 10:15

‎16-07-2018 10:15

Hi @iPhone, and welcome to the forum! Please let us know how you and your daughter are getting on with this, and if you've made any progress since you last posted :slight_smile:

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? :slight_smile:
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