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Using Switch-up to leave

RobFo
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I am currently in a contract and I am able to switch-up. However, I was hoping to go in-store and switch-up, hand in my old phone, and then return the new phone I receive, before then leaving o2. I am wondering if this is possible as I've heard conflicting reports. I know if I do the switch-up online, I have to send the phone away and this can take a bit to get processed so though going in-store would be the best option. I also don't know how quickly I can return the new phone (I know it has to be within 14 days) and if I should do at same branch etc. I just want to be left with a rolling airtime that I can use a PAC code to transfer to another network.

 

Main reason for leaving may be obvious as of late but I'm also just not getting the signal I need, where I need it.

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MI5
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@RobFo 

a previous thread here https://community.o2.co.uk/t5/Pay-Monthly/Use-switch-up-to-cancel-a-contract/m-p/1801894

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RobFo
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Thanks for your reply, however the quote you mentioned on this thread is from the section of the T&C's that specifically relate to the over the phone or online switch ups and not the in-store ones. I can't see mention on those regarding what happens if a switch up is accepted and completed in-store and then you return phone during the 14 day period

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madasaf1sh
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@RobFo 

 

 

Your 14 day change of mind ony applies to the handset and not airtime, so you the best thing to do within the 14 days is move to a different aka cheaper handset and then wait a few days and then call up and pay it off. 


You cant use switch up to get away with just cancelling your contract.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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Exactly as I advised in the thread linked to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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I'm sure O2 will have closed any loophole relating to using switch up purely to leave.

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