Solved: Re: Upgrading via Carphone Warehouse

Pauline · ‎26-11-2018

Hi - I've just upgraded my phone via Carphone warehouse stayinh with O2 and keeping my number - will you do the transfer automatically? Will my bills just transfer over - don't need to cancel my existing payments?

MI5 · ‎26-11-2018

Hi @Pauline

Providing it was an upgrade and not an additional contract, there is no need for you to do anything.

It will all happen automatically and bills will continue to come from the same account on the same day each month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-11-2018

Hi @Pauline

Providing it was an upgrade and not an additional contract, there is no need for you to do anything.

It will all happen automatically and bills will continue to come from the same account on the same day each month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎26-11-2018

It's all automatic, when upgrading all your info is just passed over to O2 from carphone warehouse for billing.
For you, everything should remain the same.
Carphone warehouse are just the middlemen, you are still charged by O2.

O2

Upgrading via Carphone Warehouse

I have an existing Apple Watch Ultra and an I phon...

Lost Sim

Old number

Using mobile in Spain

Refresh Online