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Upgrading to a new device

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Anonymous
Not applicable

on ‎19-01-2018 18:26

on ‎19-01-2018 18:26

Hi, my phones contract runs out this weekend. Im with o2. I am getting the galaxy s8 from the s6. I was just wondering, does anyone know if when the 1st bill comes through on my new device. I am getting it on o2 again but i am ordering it from MOBILEPHONESDIRECT.
I was just wondering if anyone knows when the 1st bill will come through. Is it straight away. Or is it as soon as i order it or i dont know.
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MI5
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on ‎19-01-2018 18:30

on ‎19-01-2018 18:30

If it's a new contract your first bill will be in around 2 days time.
If you are upgrading, your bill date will stay the same as it is now.
First bill explained here https://www.o2.co.uk/help/account-and-billing/first-bill
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎19-01-2018 18:30

on ‎19-01-2018 18:30

If it's a new contract your first bill will be in around 2 days time.
If you are upgrading, your bill date will stay the same as it is now.
First bill explained here https://www.o2.co.uk/help/account-and-billing/first-bill
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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‎19-01-2018 18:32 - edited ‎19-01-2018 18:34

‎19-01-2018 18:32 - edited ‎19-01-2018 18:34

@AnonymousIf you are upgrading through a third party I presume you wont be on Refresh?

More info here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=48785

It will come out within a couple of days of you starting the contract... with payment 14 days later

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