Upgrading from 3G to 4G as a current customer

[Anonymous]

Hi all after reading an article on Engadget about O2 dropping there 4G prices to £17 a month (my current 3G bill is £17 before phone payment) I called them up to ask if I could move to 4G as I already have a 4G phone (iPhone 5S) they came back saying my tariff is still £22 for 4G if I want to upgrade.

I am I missing something my current tariff is a 1gb cap.

http://www.engadget.com/2013/12/12/o2-reprices-4g-contracts/

[Anonymous]

Just spoke to accounts and upgrades and seems this new tariff is not actually a tariff its basicaly the usual tariffs with a 5 pounds discount applyed every month,

Meaning anyone with a discount already on their account cannot take this offer up despite it not saying this on the site.

Ive got the £32 4G tariff (27 airtime + £5 for 8 gig data) i asked to move across to the 27 quid one that includes the data but because i have a staff discount on my account it cant be done.... bit rubbish id say.. terms and conditions ont he site should say this

[MI5]

I have a discount too and have not been told I can't have it. They just said they would reduce my tariff by £5 each month.
I specifically asked if my discount was or would effect it in anyway and was told NO.
My bill is produced tomorrow so we'll see what happens then......

[Anonymous]

I just called customer service and they still say the only upgrade to 4G is 22 per month for me up from 17 per month. This after I asked the guy at O2 store at the tafford centre if they could help and he said to call the customer services.

[MI5]

Trouble is no one has briefed CS yet.
I've just been onto them again and the guy told me they knew nothing about it and the systems aren't doing it automatically yet.
He added my £5 discount manually for this month and said that it "should" auto update My O2 eventually 😞

[Anonymous]

I finally got the discount after going on the interactive chat instead of calling them. I gave the guy links to the reduction to £17 and he checked with his manager and then offered to discount it to the £17. Which was the final result i wanted from them.

then he also sent me a new 4g nano sim card, though my phone then lost its 3G signal and now it says i have got 4G even though the new nano sim is in the Mail.  Do i still need to switch my SIMs now. I have a iphone 5S which already has a new style nano SIM and is a LTE phone. 

[adamtemp64]

If 4g is displayed your sim is 4g but if you look on the back of the nano sim it should say 4gpp2 that is a 4g nano sim

[Anonymous]

ok as my iphone is got a tight case around i will take it as read that I have 4g now as i don't want to take the case off

[adamtemp64 · Accepted solution]

If 4g is showing on the iphone display job done do a speedtest to prove to yourself and see the speeds either the o2 mynetwork app or any other speedtest app (but can use up to 50mb of data)

[Anonymous]

ok i got the case off and it says 4gpp2

[MI5]

You're all set.....