Upgrading data amount

EMO1 · ‎07-10-2020

Hi all,

I am wanting to upgrade the amount of data I get each month. I current pay monthly and my contract is up. When I try to upgrade it comes up about ording a new sim. Is there anyway I can keep my current sim card thats in my phone and just upgrade to get more data each month?

I want to keep the mobile phone the same and the same phone number.

Many thanks,

Emma

MI5 · ‎07-10-2020

@EMO1

If you upgrade you do not need a new sim, unless you need to use 5g.

Your tariff is automatically changed on your current sim and your number stays the same.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EMO1 · ‎07-10-2020

If I click sim upgrage on the O2 App and pick my upgrade it won't send me a new sim then? just to check

MI5 · ‎07-10-2020

@EMO1

Only if you ask them to send a new sim, otherwise you just keep the one you have now.

There is an option at the end to say if you want a new sim or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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