Upgrading (SIM only, out of contract) from simplicity10 (non data)

[Anonymous]

I know the easiset way for me to upgrade is to ring o2 but just wondering if I can do this through the website too? (perhaps some better offers by upgrading through the website?)  Thanks.

[Anonymous]

Don't you have a few accounts MI5 - I assume they wanted to keep you sweet as not to move any of your others away from O2 - maybe.

[jonsie]

It could also all depend on who you get to speak to....

[MI5]

4 accounts but 2 of them are the kids so not high spend at all....
They know they are in trouble if they go over their minutes

[viridis]

"bandofbrothers wrote:
Don't you have a few accounts MI5 - I assume they wanted to keep you sweet as not to move any of your others away from O2 - maybe."

Neither here nor there, retentions is still the best place to contact for deals.
However, I do agree it may not fall into the same deal category as someone with a few accounts.

[Anonymous]

Try live chat to upgrade to a sim only deals because you might get a Loyalty discount.

[viridis]

Live chat don't give loyalty discounts.
They may lie and word a promotion as if it's a loyalty thing but there won't be anything on live chat near speaking to the retentions team (who authorise credits and discounts to retain you)

[Anonymous]

Let me know how you get on please☺

[Anonymous]

Will do - ringing them on Friday. Not after anything much e.g. 300mins 500MB no more than a tenner.

[viridis]

Not too bad a target, only really asking for £3 discount a month.
Let us know.

[Anonymous]

@virdis well they did Give it too me when I said I was unhappy with there service.