Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120460 Views
  • 27 replies
  • 5 kudos

Resolved! Network coverage - mast not working!

Hi I am a new O2 customer. I'm having problems with my phone. The majority of the time I can't make calls or recieve them. If I'm lucky enough to manage to get through then the call will end halfway through. I use my phone for my business and also I ...

Anonymous by Not applicable
  • 1922 Views
  • 5 replies
  • 0 kudos

Resolved! Bills

Hello I recently changed to a pay monthly contract which is meant to be £26 a month. However my bill in Jan was £33.19 and in Feb it was £30.33. Why do i have extra charges? This seems excessive for what i use my mobile for. Natalie

Anonymous by Not applicable
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  • 2 replies
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Resolved! Straight to Forum?

Hi...does anyone know how I can get straight to this forum without going through the main O2 website? If I log onto website there doesn't seem to be a quick link shown that will get me here. At the moment I find it easier to go to my inbox where I ha...

Cleoriff by Level 94: Supreme
  • 1499 Views
  • 3 replies
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Resolved! new sim is not working

my replacement pay monthly is not registering on my phone any ideas and how do i get my phone unlocked to use anther sim in it cheers tom

Anonymous by Not applicable
  • 1621 Views
  • 3 replies
  • 0 kudos

Resolved! iPhone not working - still paying remaining contract...unsatisfied with service

My partner put my iphone through the washing machine in December 2012...I was hugely dependent on my iPhone and although I tried I was unable to fix it. My upgrade isn't due til May, I have continued to pay for a phone I do not use. Is there anything...

NUMBER56 by Level 1: Joiner
  • 1780 Views
  • 6 replies
  • 0 kudos

Resolved! upgrade

hello my name is genelyn, ive made an online upgrade on 26/02 or 25/02 but i dont seem to see any confirmation that you received my request. thank you.

Anonymous by Not applicable
  • 1024 Views
  • 2 replies
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What happened to customer loyalty?

Customer Loyalty ????I've decided to make a move to a new provider, just on the principle that after being a loyal customer, i find that O2 want to give me the same upgrade options as a new customer!!I asked them to waive the £100 off the handset pri...

Anonymous by Not applicable
  • 5197 Views
  • 41 replies
  • 5 kudos

Resolved! When does BoltOn starts?

Hi all, i've got an O2 Pay & Go Go Go 500 Texts + 75 Mins + 100MB web and next to that a The Allrounder Web Bolt On. I received a SMS now stating that i've got 25MB left and after this i'll pay GBP1 a day for mobile web. However when i check my balan...

Anonymous by Not applicable
  • 1264 Views
  • 5 replies
  • 0 kudos

Resolved! Cancellation

Please can someone tell me how the cancellation fees are worked out if I am not happy with my contract? I swear I was misquoted

Anonymous by Not applicable
  • 2460 Views
  • 5 replies
  • 0 kudos