I just spoke to one of your team on the phone and i set up to upgrade to a new phone, she told me to use o2open and i went to check it out. I forgot if i have to do it on this phone or on the new phone. I did tell her im going to keep the same number
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using: Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)