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Level 1: Joiner
Posts: 8
Registered: ‎11-05-2020
Accepted Solution

Upgraded phone contract

I have upgraded my phone now, when I get it and set it up will the other contract just stop working after? Thanks
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Level 46: Trendy
Posts: 5,591
Registered: ‎26-03-2014

Re: Upgraded phone contract

The old one will stop as soon as the upgrade is processed, so probably some time today your new tariff will come into effect on your current sim.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: Upgraded phone contract

Hi @Gemma2020 , I hope everything went ok with your contract and you're enjoying your new phone. Smiley Happy Let us know if you have any additional questions at any point.

 

Cheers @gmarkj for your help above!

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Level 1: Joiner
Posts: 8
Registered: ‎11-05-2020

Re: Upgraded phone contract

G
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Level 1: Joiner
Posts: 8
Registered: ‎11-05-2020

Re: Upgraded phone contract

Thank you for your reply i paid the phone contract off last tuesday and upgraded from iphone 7 to samsung galaxy s10 and the keyboard is frustrating with a commar and a full stop either side of the keyboard and the phone is rather big to hold, not too sure i have made the right choice
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Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: Upgraded phone contract

Good to hear you got the contract side of things sorted!

It can take a bit of time to get used to a new phone, especially when switching from a different operating system as well. That's a big screen size difference too!

I actually love the bigger screen size now for my phone personally, took me a while to get used to it too when I made the switch a few years ago. Need to take some time to adjust the way you hold it. I hope you'll get used to it soon too @Gemma2020 Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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