Re: Upgraded my phone inside the o2 network

Andrew60 · ‎27-01-2021

I have just upgraded my phone as an existing o2 customer. I am assuming that my old mobile number will just carry through onto the new phone and contract. Is that correct?

MI5 · ‎27-01-2021

@Andrew60

Yes, correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Andrew60 · ‎27-01-2021

Thank you...

MI5 · ‎27-01-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎27-01-2021

@Andrew60 If your new phone is 5G capable, and you're in a 5G area, the only thing you won't be able to do is avail yourself of the service unless you do a sim swap with the new sim that will probably be included with your new phone. If your area hasn't been upgraded to 5G yet, just carry on using your old sim, if it's the same size needed for your new phone.

SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2

O2

Upgraded my phone inside the o2 network

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade