Upgraded my SIMO last night. Changed mind. Now o2 wont give me old tariff back

[sansan]

Currently on a SIMO deal and now out of contract so decided to have a look online and upgrade to a new deal. Actioned the order last night but then changed my mind as my current deal would work out better for me.

Called up o2 this morning to cancel the order and go back to my current deal and have been told that they cant do that. Was then put on hold for nearly an hour whilst they ''spoke to a manager''. Call was then disconnected by o2.

Surely, this is not allowed? What's the point in having a 14 day cooling off period if you're just going to stop customers from going back to their previous deal?

Has anybody had any luck with this situation?

[MI5 · Accepted solution]

@sansan 

You can only move back if the tariff is still available as a current one to choose from.

This is covered in the T&C's

[madasaf1sh]

@sansan 

They clearly tell you when you move tariff you cant go back to the one you originally had, it also tells you what you had before and what will be lost.. 

So not sure how you missed it. 

[MI5]

It is indeed clearly stated when upgrading online, if that's how it was done.

If done over the phone it should have been explained verbally.

[Oxonian]

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@sansan wrote:

What's the point in having a 14 day cooling off period if you're just going to stop customers from going back to their previous deal?

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@sansan 

My understanding is that the 14 day cooling off period relates to you being able to cancel the new deal that you have signed-up to ; but if you decide to opt out of that, you have to opt into a currently available deal, go elsewhere or not have a mobile 'phone at all. 👍

[MI5]

Yes, as already explained above.