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Upgraded Sim Only Tarriff but being charged £10 more?

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Anonymous
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‎28-11-2017 23:22 - edited ‎28-11-2017 23:24

‎28-11-2017 23:22 - edited ‎28-11-2017 23:24

Hi guys, 

 

I am a little confused so I need help please. 

 

I took up the offer of upgrading my existing SIM only deal from £20.50 per month (20gb data) to the offer of 50GB of 4G data for £30 as advertised on the O2 site. This was a Black Friday/ Cyber Monday deal ending tomorrow night). 

 

I checked my account and also when I got the automated message upon upgrading and I was shocked to see that I am being charged £40 instead of £30. 

 

Why am I being charged £10 more than the advertised price on the site?

 

Any help on this please?

 

I appreciate any insight.

 

Regards,

 

Jay 

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MI5
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on ‎28-11-2017 23:26

on ‎28-11-2017 23:26

Help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎28-11-2017 23:26

on ‎28-11-2017 23:26

Help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎28-11-2017 23:29

on ‎28-11-2017 23:29

Thanks for that MI5- I checked the post under mone and saw that the discounts are applied at the bill stage. 

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MI5
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on ‎28-11-2017 23:42

on ‎28-11-2017 23:42

No worries. Catches everyone out that does.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎28-11-2017 23:44

on ‎28-11-2017 23:44

Check your bolt ons for the discount. 

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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