This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Upgraded Sim Only Tarriff but being charged £10 more?

Go to solution
Anonymous
Not applicable

‎28-11-2017 23:22 - edited ‎28-11-2017 23:24

‎28-11-2017 23:22 - edited ‎28-11-2017 23:24

Hi guys, 

 

I am a little confused so I need help please. 

 

I took up the offer of upgrading my existing SIM only deal from £20.50 per month (20gb data) to the offer of 50GB of 4G data for £30 as advertised on the O2 site. This was a Black Friday/ Cyber Monday deal ending tomorrow night). 

 

I checked my account and also when I got the automated message upon upgrading and I was shocked to see that I am being charged £40 instead of £30. 

 

Why am I being charged £10 more than the advertised price on the site?

 

Any help on this please?

 

I appreciate any insight.

 

Regards,

 

Jay 

Message 1 of 5
1,084 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 154507 Posts
  • 658 Topics
  • 29434 Solutions
Registered:

on ‎28-11-2017 23:26

on ‎28-11-2017 23:26

Help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
1,080 Views
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 154507 Posts
  • 658 Topics
  • 29434 Solutions
Registered:

on ‎28-11-2017 23:26

on ‎28-11-2017 23:26

Help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,081 Views

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎28-11-2017 23:29

on ‎28-11-2017 23:29

Thanks for that MI5- I checked the post under mone and saw that the discounts are applied at the bill stage. 

Message 3 of 5
1,076 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 154507 Posts
  • 658 Topics
  • 29434 Solutions
Registered:

on ‎28-11-2017 23:42

on ‎28-11-2017 23:42

No worries. Catches everyone out that does.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
1,072 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 98455 Posts
  • 616 Topics
  • 7250 Solutions
Registered:

on ‎28-11-2017 23:44

on ‎28-11-2017 23:44

Check your bolt ons for the discount. 

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 5
1,071 Views
0 Kudos
Top Kudoed Authors
View All
Top