Solved: Upgrade

MT9 · ‎30-07-2024

Hi, I have just upgraded from a sim only contract to a brand new pay monthly contract. Do I need to cancel that sim only contract or will it cancel itself? Thank you in advance

MI5 · ‎30-07-2024

@MT9

No need to cancel.

Your upgrade cancels the original contract and everything stays the same, except costs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎30-07-2024

No need as your new contract replaces the old account

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-07-2024

@MT9

No need to cancel.

Your upgrade cancels the original contract and everything stays the same, except costs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-07-2024

You're welcome?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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